Contact Us
Chongqing Pingkang Shanhai Biotechnology Co., Ltd.
Caluniva™ is owned and operated by Chongqing Pingkang Shanhai Biotechnology Co., Ltd. Our company oversees the Caluniva™ brand and provides customer support for purchases, product inquiries, and general service requests made through this store.
Questions about Caluniva™? Reach out anytime.
Whether you are checking the status of an order, looking for more information about a product, or need help after a purchase, our customer support team is available to assist you. We aim to make communication simple, clear, and easy to follow from your first message through resolution.
Helpful answers without unnecessary steps.
Send us the details of your question and our team will review your request and provide the information needed to help move things forward.
Email Us
For order questions, product information, delivery assistance,
returns, or other customer service needs:
service@caluniva.com
Company Address
Cluster registration at Room 1007, Building 5, Pingyang Jingyuan, No. 65, Pingyang Road, Xiaodian District, Taiyuan City, Shanxi Province (F572, Shanxi Sanfu Business Secretarial Co., Ltd.)
Support for the everyday questions that come with shopping online.
Our customer service team can assist with common store and product questions before and after purchase. Providing a few relevant details in your first message can help us review your request more efficiently.
Questions about an existing purchase, order status, or other order-related information.
Help understanding product details, general use, features, or information shown on our store.
Assistance with delivery questions, returns, refunds, or other post-purchase concerns.
Include your order number when contacting us.
If your question relates to an existing purchase, please include your order number together with the email address used at checkout and a short explanation of what you need help with. This helps our team locate the relevant order information and better understand your request.
Support is available 24 hours a day, 7 days a week.
You may send us a message at any time. Requests are reviewed by our customer service team and handled according to the details provided and the nature of the inquiry.
We’re here when you need us.
From questions before ordering to support after your purchase, Caluniva™ aims to keep the process straightforward and approachable. Contact us whenever you need assistance and provide as much relevant information as possible so our team can better understand your request.
Caluniva™