Shipping Policy
This policy explains how Caluniva™ orders are prepared, dispatched, tracked, and delivered so you can better understand what to expect from checkout through arrival.
Chongqing Pingkang Shanhai Biotechnology Co., Ltd.
Caluniva™ is owned and operated by Chongqing Pingkang Shanhai Biotechnology Co., Ltd. The company is responsible for the operation of the Caluniva™ brand, customer service, and order-related support provided through this store.
Practical fulfillment designed around everyday home products.
Caluniva™ works with selected fulfillment facilities and supply partners to prepare and deliver products directly to customers. This arrangement allows us to serve different regions without relying on a single centralized warehouse while keeping our product selection flexible and our fulfillment process efficient.
Clear steps. Practical timelines. Trackable delivery.
Each order moves through preparation, shipment, carrier handling, and final delivery. The timelines below explain the typical journey so you know when to expect each stage.
Careful Preparation
Orders are reviewed, prepared, and packaged before being transferred to the shipping carrier.
Global Fulfillment
Different fulfillment locations may be used depending on product availability and the destination of your order.
Tracking Support
Once available, shipment tracking helps you follow the package through the delivery network.
Order Processing & Shipping Fee
After an order is successfully submitted, it enters our preparation process before being handed to the carrier. Processing includes order verification, handling, packing, and shipment preparation.
Please allow approximately 2–4 business days for your order to be processed before dispatch.
During holidays, New Year periods, or unusually high order volume, processing may take up to 5 business days.
A flat shipping fee of $5.99 applies to each order, regardless of destination.
Estimated Delivery Windows
Delivery speed varies according to the destination, local postal network, carrier route, customs procedures, and other transportation conditions. The following timeframes begin after the order has been dispatched.
Shipment Tracking
When your package has been dispatched and tracking information becomes available, a shipping confirmation message will be sent to the email address associated with your order.
- Tracking activity may require 1–3 business days to appear after the shipping label or tracking number is generated.
- A temporary lack of tracking movement does not necessarily mean the parcel has stopped moving through the carrier network.
- Some carriers update tracking information only when a parcel reaches a new sorting or delivery facility.
Customs, Import Duties & Local Taxes
International shipments may be sent under DDU (Delivered Duty Unpaid) terms. Where applicable, customs charges, import duties, taxes, or other fees imposed by the destination country are not included in the order total unless specifically stated otherwise during checkout.
- Customers are responsible for customs duties, import taxes, or other charges imposed by local authorities.
- Customs processing requirements differ between countries and may extend the delivery timeline.
- Caluniva™ does not control the amount of customs charges assessed by government or border authorities.
Address Changes & Order Cancellation Requests
Because orders move into preparation shortly after purchase, requests to change an address or cancel an order should be submitted as soon as possible.
Once fulfillment or shipment preparation has progressed beyond the point where an order can reasonably be adjusted, we may be unable to modify or cancel it.
Damaged or Lost Shipments
If something goes wrong during transportation, please contact our customer service team with the relevant order details so the situation can be reviewed.
If an item arrives visibly damaged, please contact us within 72 hours of delivery and provide clear photographs of the item and packaging. After review, an appropriate replacement solution may be arranged.
If the shipping carrier officially confirms that a parcel was lost during transit, please contact us so we can review the shipment and arrange a replacement where applicable.
For delayed or unusual tracking activity, send us your order number and tracking information so our team can help review the shipment.
Need help with a shipment?
If you have questions about processing, tracking, delivery, customs, or a parcel already in transit, please contact our customer service team. Include your order number whenever possible so the relevant information can be located more efficiently.
service@caluniva.comA clearer delivery experience from checkout to arrival.
Caluniva™ aims to keep shipping information straightforward, practical, and easy to understand. By setting out our processing times, delivery estimates, tracking process, and customer support procedures clearly, we hope to make each stage of your order journey easier to follow.
Caluniva™