Privacy Policy
This Privacy Policy explains how Caluniva™ collects, uses, shares, and safeguards information when you browse our store, communicate with us, or complete a purchase.
Chongqing Pingkang Shanhai Biotechnology Co., Ltd.
Caluniva™ is owned and operated by Chongqing Pingkang Shanhai Biotechnology Co., Ltd. The company is responsible for the operation of this store, customer service, order administration, and the handling of personal information as described in this Privacy Policy.
Information should be handled with purpose and transparency.
When you shop with Caluniva™, certain information is needed to process orders, deliver products, provide support, maintain the store, and understand how our services are used. This policy explains the main categories of information involved and why they may be processed.
We use customer data to operate and support the shopping experience.
Information may come directly from you, from your use of the website, or from service providers involved in checkout, fulfillment, analytics, advertising, and store operation.
Order Information
Details such as your name, contact information, billing, shipping, and order information help us complete purchases.
Store Activity
Cookies, browser data, device information, and interaction information may help operate and improve the store.
Service Partners
Certain information may be shared with providers that support payments, fulfillment, analytics, marketing, or ecommerce functions.
Information We May Collect
The information collected depends on how you interact with Caluniva™. Some information is provided directly by you, while other information is generated through normal use of the website.
When you place an order, create an account, subscribe to communications, or contact customer service, we may receive information such as your name, email address, phone number, billing address, shipping address, and order-related details.
When you visit the store, technical data may be generated, including IP address, browser type, device information, pages viewed, interactions, and cookie-related identifiers.
Why We Use Information
Personal information may be used when reasonably necessary to operate the store, complete transactions, provide customer service, communicate with customers, and maintain the security of our services.
To process purchases, coordinate payment, prepare shipments, provide order confirmations, and send tracking information.
To respond to questions, review order issues, provide assistance, and maintain communication about customer requests.
To understand website performance, improve navigation, review customer interactions, and refine store functionality.
Where permitted and where you have provided any required consent, information may be used for promotional communications or advertising activities.
To detect suspicious activity, reduce fraud, protect transactions, and help prevent unauthorized use of the store.
To comply with applicable obligations, maintain records, resolve disputes, and enforce store terms and policies.
We use practical safeguards to support secure handling of information.
We use ecommerce, payment, and service infrastructure designed to protect information during transmission and processing. No online system can provide absolute security, but reasonable technical and organizational measures may be used to reduce unauthorized access or misuse.
Service Providers & Third-Party Disclosure
We may disclose information to service providers that help us operate the store and provide customer services. Examples can include Shopify, payment processors, fulfillment providers, shipping companies, analytics tools, advertising platforms, fraud-prevention services, and customer support technology.
These providers may process information according to their own terms, privacy practices, contractual obligations, and applicable law.
Advertising, Analytics & Marketing Technologies
Certain advertising or analytics providers may use cookies, pixels, tags, device identifiers, or similar technologies to measure store activity, understand advertising effectiveness, or provide more relevant advertising where permitted.
Depending on the services configured for the store, partners may include:
Cookies & Similar Technologies
Caluniva™ uses cookies and similar technologies to help the website remember information, maintain shopping functions, understand store activity, and support advertising or analytics features where applicable.
Support important store functions such as cart activity, checkout, account access, and basic website operation.
Help us understand how visitors use the store and where website functionality may be improved.
May be used by advertising partners to measure campaigns or support relevant advertising where legally permitted.
External Websites
Our store may contain links to services or websites operated by independent third parties. Once you leave the Caluniva™ website, the collection and use of information by those sites is governed by their own privacy notices and practices.
We encourage customers to review the privacy information of any third-party website before submitting personal information there.
California Privacy Information
Where applicable, California residents may have privacy rights provided under state law. We aim to make this Privacy Policy accessible through the store and provide a method for customers to contact us regarding personal information.
- Privacy-related updates may be posted on this page.
- Customers may contact us regarding corrections or updates to information associated with their account or order.
- Additional rights may apply depending on applicable California law.
Browser Privacy Signals
Some browsers or devices provide privacy preferences such as Do Not Track or other opt-out signals. The way these signals are recognized may depend on the technologies, service providers, and legal requirements applicable to the store.
You may also manage cookies and certain tracking preferences through your browser, device, or applicable advertising platform settings.
Children's Information
Caluniva™ is not intended to knowingly collect personal information from children under 13 through ordinary store use.
If you believe that a child has submitted personal information to us without appropriate authorization, please contact service@caluniva.com so the situation can be reviewed.
Security Incidents & Notifications
If a security incident involving personal information occurs, we may investigate the incident and take appropriate steps based on the nature of the event, available information, and applicable law.
Where notification is legally required, affected individuals and/or relevant authorities will be notified in accordance with applicable legal requirements.
Email Communications
Email addresses may be used for order confirmations, tracking updates, customer support, account-related messages, or other transactional communications connected to your purchase.
Where you have opted in or where otherwise permitted by law, we may also send marketing or promotional communications.
- Promotional messages should identify the sender appropriately.
- Marketing emails may include an unsubscribe method.
- Requests to unsubscribe from promotional emails will be handled according to applicable requirements.
- Transactional emails relating to active orders may still be sent when necessary to provide the service.
Updates to This Privacy Policy
We may update this Privacy Policy when store practices, technologies, service providers, legal requirements, or business operations change.
The current version will be made available on this page, and the “Last Updated” date may be revised when appropriate.
Contact Caluniva™ about your personal information.
If you have questions about this Privacy Policy, the information associated with your order, or how personal data is handled through our store, please contact our customer service team.
service@caluniva.com
+86 18682068456
Chongqing Pingkang Shanhai Biotechnology Co., Ltd.
24 hours a day, 7 days a week
Cluster registration at Room 1007, Building 5, Pingyang Jingyuan, No. 65, Pingyang Road, Xiaodian District, Taiyuan City, Shanxi Province (F572, Shanxi Sanfu Business Secretarial Co., Ltd.)