Terms of Service
These Terms of Service describe the conditions that apply when you browse the Caluniva™ website, place an order, use store features, or otherwise interact with the services made available through this store.
Chongqing Pingkang Shanhai Biotechnology Co., Ltd.
Caluniva™ is owned and operated by Chongqing Pingkang Shanhai Biotechnology Co., Ltd. The company is responsible for the operation of this store, the Caluniva™ brand, customer support, order administration, and the commercial relationship with customers purchasing through this website.
The rules that apply when using Caluniva™.
By accessing this website, using store features, or submitting a purchase, you agree to these Terms of Service together with the policies referenced throughout the store. Please review them before continuing to use our services.
Using the store means accepting these terms.
If you do not agree with these Terms or the applicable Privacy Policy, you should discontinue access to the store and its services.
Use Responsibly
Store features and content may only be used for lawful and appropriate personal shopping purposes.
Order Carefully
Customers are responsible for reviewing their order details and providing accurate purchase information.
Respect Rights
Store content, trademarks, designs, and intellectual property may not be copied or misused without permission.
Access, Eligibility & Account Information
By using the Caluniva™ store, you confirm that you have reached the age of majority applicable in your place of residence or otherwise have the legal authority required to use the store.
Certain store activities may require information such as your name, email address, billing details, shipping information, or payment details. You are responsible for ensuring that information submitted to the store is accurate, current, and provided lawfully.
- Keep any account credentials confidential and secure.
- You are responsible for activity carried out through your account.
- Account access may not be sold, transferred, or assigned to another person without authorization.
Product Information
We aim to present products as clearly and accurately as reasonably possible. However, product color, texture, scale, or appearance may look different depending on screen type, display settings, lighting, photography, or device configuration.
Product descriptions, specifications, pricing, availability, and assortment may be revised when necessary. We may also discontinue, replace, restrict, or limit the availability of a product.
Orders & Acceptance
Submitting an order represents an offer to purchase the items shown at checkout. An order is not considered finally accepted until payment has been successfully processed and the order is accepted for fulfillment.
- Review product selections, quantities, shipping details, and billing information before submitting an order.
- We may decline, adjust, or cancel an order where reasonably necessary.
- If an order cannot be accepted, we may attempt to contact you using the details provided during checkout.
- Returns and exchanges remain subject to the separate Return & Refund Policy.
Pricing, Billing & Payment Information
Product prices, promotional offers, and discounts may change from time to time. The amount applicable to an accepted order is generally the amount shown during checkout and reflected in the associated order confirmation.
Unless expressly stated otherwise, product prices may not include shipping charges, import duties, customs charges, taxes, or other amounts imposed by third parties or government authorities.
- Customers must provide accurate and complete billing information.
- You confirm that you are authorized to use the payment method submitted.
- Payment authorization may depend on the applicable bank, card issuer, PayPal, or payment processor.
Shipping & Delivery
Delivery dates and transit times displayed or communicated by Caluniva™ are estimates unless expressly identified as guaranteed.
Delivery may be affected by carriers, customs procedures, weather, transportation interruptions, public holidays, local delivery conditions, or other circumstances outside our reasonable control.
Intellectual Property & Store Content
Unless otherwise stated, the text, graphics, brand elements, photographs, product imagery, videos, layouts, logos, design elements, and other content made available through the store belong to Caluniva™, the operating company, or applicable licensors.
Store content is provided primarily for personal and non-commercial shopping use. Without appropriate permission, you may not reproduce, republish, distribute, modify, publicly display, sell, commercially exploit, or create derivative works from protected store material.
- Caluniva™ names, logos, designs, and brand identifiers may be protected by intellectual property laws.
- Third-party trademarks remain the property of their respective owners.
- No license is granted except where expressly stated.
Optional Third-Party Features & Tools
From time to time, the store may provide access to tools, applications, integrations, or features supplied by third parties.
These third-party services may operate under their own terms and privacy practices. Use of such tools is voluntary and may be subject to separate agreements between you and the relevant provider.
Third-Party Websites & External Content
The Caluniva™ store may occasionally contain links to websites, resources, services, or content operated by independent third parties. We do not control those external websites and do not guarantee their accuracy, availability, products, services, or practices.
When leaving our store to interact with another website or service, you should review that provider's own terms and policies before submitting information or completing a transaction.
Caluniva™ uses Shopify technology to operate this online store.
Shopify provides ecommerce technology and infrastructure that helps us make the store and its online features available. Purchases made from this store, however, are transactions between you and Caluniva™ / Chongqing Pingkang Shanhai Biotechnology Co., Ltd., rather than purchases from Shopify. Shopify is not the seller of the Caluniva™ products offered through this store.
Privacy & Personal Information
Personal information submitted through the store is handled in accordance with our Privacy Policy and the technologies used to operate the website.
Because the store is hosted using Shopify infrastructure, certain information may also be processed by Shopify and other service providers involved in operating the website, processing payments, preventing fraud, delivering orders, or providing customer services.
Reviews, Comments & Feedback
If you voluntarily submit reviews, ideas, photographs, suggestions, comments, or other material to Caluniva™, you confirm that you have the rights necessary to provide that material.
To the extent permitted by law, you grant us permission to use, reproduce, adapt, display, distribute, and publish submitted feedback for purposes including store operation, customer support, improvement, marketing, and communication.
- Feedback must not violate third-party intellectual property or privacy rights.
- Submissions must not contain malicious software or unlawful material.
- You remain responsible for the accuracy and legality of material you submit.
Errors, Corrections & Updates
Store content may occasionally contain typographical mistakes, inaccurate descriptions, pricing errors, outdated information, availability errors, or other omissions.
Where reasonably necessary, we may correct, revise, or update such information and may adjust or cancel affected orders when appropriate, subject to applicable law.
Prohibited Uses
The store and its services may only be used for lawful purposes. You may not use the website in a manner that interferes with the store, other customers, Shopify infrastructure, or the rights of another person.
- Use the store for unlawful, fraudulent, deceptive, or malicious activity.
- Violate applicable laws, regulations, or third-party rights.
- Infringe copyright, trademark, privacy, publicity, or other proprietary rights.
- Upload viruses, malware, harmful code, or disruptive technology.
- Attempt unauthorized access to accounts, systems, databases, or security measures.
- Scrape, crawl, harvest, or improperly collect information from the store.
- Use the service to distribute spam, fraudulent solicitations, or misleading communications.
- Copy, resell, exploit, or commercially reproduce store services without authorization.
Suspension & Termination
Access to some or all of the store may be suspended or terminated where we reasonably determine that these Terms have been violated, the store has been misused, fraud or unlawful behavior is suspected, or continued access could create risk for the business, customers, or service providers.
Obligations and provisions that by their nature are intended to continue after termination may remain effective after access ends.
Service Availability & Warranty Disclaimer
To the fullest extent permitted by applicable law, the store, website content, and related services are provided on an “as available” and “as is” basis except where a specific written warranty or mandatory consumer protection right applies.
We do not promise that the website will always be uninterrupted, error-free, continuously available, or suitable for every device, browser, network, or particular purpose.
Limitation of Liability
To the maximum extent allowed by applicable law, Caluniva™, Chongqing Pingkang Shanhai Biotechnology Co., Ltd., and their applicable service providers, representatives, contractors, and affiliates will not be responsible for indirect, incidental, special, punitive, or consequential losses arising solely from the use or inability to use the store or services.
Any limitation applies only to the extent legally permitted and does not restrict rights or remedies that cannot be excluded under applicable law.
Indemnification
To the extent permitted by law, you agree to be responsible for losses, liabilities, claims, or reasonable costs incurred by us because of your material breach of these Terms, unlawful misuse of the services, or violation of another person's legal rights.
Severability
If a court or competent authority determines that part of these Terms is invalid, unlawful, or unenforceable, that portion will be interpreted or limited to the extent permitted by law while the remaining provisions continue in effect.
Entire Agreement & Waiver
These Terms, together with store policies and any additional conditions expressly incorporated into them, form the agreement governing your use of the Caluniva™ store.
A failure or delay in enforcing a particular right does not automatically mean that the right has been permanently waived.
Assignment
You may not transfer your obligations or rights under these Terms to another person without appropriate consent where such consent is required. We may transfer business rights or obligations where permitted by law, including as part of a business restructuring, transfer, or service arrangement.
Governing Law & Mandatory Consumer Rights
These Terms are interpreted subject to applicable laws and regulations. Where consumer protection laws in your place of residence grant rights that cannot legally be waived or restricted, those mandatory rights continue to apply.
Any dispute, jurisdiction, or venue requirement will be determined according to the applicable law governing the relevant transaction and any mandatory legal requirements.
Section Headings
Headings are included to make these Terms easier to read and navigate. They do not independently change or expand the meaning of the provisions.
Changes to These Terms
We may revise these Terms from time to time to reflect changes in store operations, services, legal requirements, technology, or business practices.
Updated Terms may be posted on this page. Where required by applicable law, material changes may also be communicated through an additional notice. Continued use of the store after an updated version becomes effective may constitute acceptance of the revised Terms where legally permitted.
Questions about these Terms?
For questions relating to these Terms of Service, your purchase, or the operation of the Caluniva™ store, contact our customer service team.
service@caluniva.com
+86 18682068456
Chongqing Pingkang Shanhai Biotechnology Co., Ltd.
Available 24 hours a day, 7 days a week.
Cluster registration at Room 1007, Building 5, Pingyang Jingyuan, No. 65, Pingyang Road, Xiaodian District, Taiyuan City, Shanxi Province (F572, Shanxi Sanfu Business Secretarial Co., Ltd.)